3.2  We engage in remarketing to market our Site across the internet. Remarketing is a type of advertising where you receive customised ads regarding our Site when you browse other websites. These ads are based on predictions about your interests generated from your visits to our Site. This advertising is enabled through your computer browser and Cookies. You may opt out of receiving interest-based advertisements using the Network Advertising Initiative (NAI) opt-out webpage at www.networkadvertising.org/managing/opt_out.asp. Alternatively, you may opt out of the Google Remarketing Program by using the Google Ad Preference manager at www.google.com/ads/preferences or using the Google Analytics Opt- out Browser Add-on tool at http://tools.google.com/dlpage/gaoptout.

​

4.  Disclosing your personal information

​

4.1. We do not sell client lists or identifiable information to third parties.

4.2. To provide you with our products and services, we may need to disclose your personal information to organisations outside of us, such as:

• subcontractors or installers;

• service providers;

• power utilities;

• finance companies (if requested by you);

• credit reporting agencies;

• government and other regulatory authorities as authorised by law.

4.3. We may also provide your personal information when we are required to do so by law or regulation.

4.4  We may share your personal information and performance data about your system with developers via our Application Programming Interface Security (API). This sharing of information is done upon your written consent.

​​

5. Accessing your information

​

5.1 You can access your information by making a written request to us. We will endeavour to provide you with the information you have requested, unless providing such access would infringe another person’s privacy. If at any time you want to know what personal information we hold about you, please contact us at any time.

 

5.2 If you wish to have your personal information deleted, please contact us and we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons.

 

5.3 If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address them.

 

5.4 If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us, addressing your question or concern.

​

6. Data Retention

​

6.1 We will retain your personal data for as long as it is reasonably needed to:

• Establish, maintain and expand our relationship and provide you with our services and support; and

• Comply with our legal and contractual obligations, resolve disputes, and enforce our agreements.

All are by our data retention policy.

 

6.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

​

6.3 We will keep aggregated non-identifiable information without limitation, and to the extent reasonable, we will delete or de-identify potentially identifiable information when we no longer need to process the information in identifiable form.

​

6.4 In any case, we will keep information about you for as long as you use the Site or App, unless applicable law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this privacy notice, our Software License Terms and Conditions or any other service specific terms.

​

6.3 If you are a customer – an installer or system owner - we will retain your personal data for as long as your account is active or as needed to provide you services for the created sites. If you wish to cancel your account, contact us at  admin@bbc-1.com. If you request that we no longer use your data to provide you with services, contact us at  admin@bbc-1.com

​​

7. CYBERSECURITY

​

7.1 We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. 

 

7.2 All staff are required to maintain the confidentiality of customer information. Access to electronically stored information is restricted to employees whose job requires them to have access to this information.

 

7.3 Access to our computer systems is restricted through password protection.

​

7.4 CATEGORIES OF SENSITIVE DATA

​

7.4.1 Our App and Site are not intended to collect sensitive information (within the meaning of Australian Consumer Privacy Laws). However, we may also be able to infer additional information, including sensitive information, related to you from the usage information collected by the App and Site.

​

7.4.2 As further detailed above, if you choose to electively participate in our surveys, we may ask for demographic information about you, such as gender, race, and ethnicity. 

​

7.4.3 We do not collect or process sensitive information for the purpose of inferring characteristics about you and we do not sell sensitive information or share sensitive information for cross-context behavioral advertising.

​

7.5 CATEGORIES OF DATA SOURCES

​

7.5.1 We obtain the categories of personal data related to you from the following categories of sources:

• Directly and indirectly from you and your activity on the App and the Site.

• Third parties such as reliable service providers.
   

7.5.2 We use the personal data related to you that we collect or receive for the purposes mentioned under this privacy notice.

​

7.5.3 We disclose personal data related to you to third parties for business purposes as described above under the section titled “Sharing of Personal Data”. 

​

7.6 DATA PROTECTION OFFICER (DPO)

 

7.6.1 We have appointed a Data Protection Officer for monitoring and advising with ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities. Our DPO may be reached at  admin@bbc-1.com

​

7.7. AGGREGATED AND ANALYTICAL DATA

 

7.7.1 We use anonymous, statistical, or aggregated information and will share it with our partners for legitimate business purposes and research purposes. 

 

7.7.2 It has no effect on your privacy because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically with you.

​

7.7.3 In addition, we work with third-party service providers who use certain technologies to conduct website and service analytics to help us track and understand how visitors use the Site and App. One such provider is Google Analytics, a web analytics service provided by Google, Inc., and its privacy practices are subject to its own privacy policies, available here: https://policies.google.com/privacy?hl=en-US.

​

7.8. INFORMATION SECURITY

 

7.8.1 We are committed to ensuring the security of personal data. 

​

7.8.2 Accordingly, we and our hosting services implement systems, applications, and procedures to secure personal data related to you, to minimise the risks of theft, damage, loss of information, or unauthorised access or use of information.

 

7.8.3 These measures provide sound industry-standard security. However, no security system is impenetrable, and although we make efforts to protect your privacy, we cannot guarantee that the services offered will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

​

8. ARTIFICIAL INTELLIGENCE - BbcAI

​​

• We use systems based on artificial intelligence technologies to enhance our Site and App, improve your customer experience, and provide you with secure and efficient service. We make every effort to ensure these systems deliver accurate, relevant, and reliable results; however, we cannot guarantee they will be free from errors or malfunctions.

• Artificial intelligence systems are computer-based systems that operate at various levels of autonomy without human intervention. These systems are designed to process information and produce a range of outputs, such as content, predictions, recommendations, and decision support, which may influence the nature of our Site and App and our operations.

• The use of artificial intelligence technologies may also involve the processing of personal data related to you.

• We utilise personal data related to you within the scope of our use of these technologies for several purposes, including operating chatbots as part of our Site and App.

​

10. CHECKING YOUR PERSONAL INFORMATION

• You may ask us at any time to provide you with copies of the personal information we hold about you. We will normally provide you with these copies within 30 days of receiving your request. In this case, where we may incur costs, we will charge reasonable costs to provide you with access to your information.

• If you believe for any reason that the personal information we hold about you is inaccurate or incomplete, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

​

11. CHANGES TO THIS PRIVACY POLICY
 

• We may update this privacy notice from time to time to reflect changes to our practices. The revised privacy notice will be effective as of the date it is published.

• Your continued use of the Site and the App, including our Monitoring Platform, after the implemented changes will constitute your acceptance of any revised notice.